Our Promise to Your Family

Plans and limits

• Free ($0): 2.0 GB of space, up to 10 people, 1 sealed letter, no video.
• Family ($39/yr): 25 GB of space, up to 50 people, unlimited sealed letters, videos up to about 5 minutes each.
• Premium ($79/yr): 100 GB of space, up to 200 people, unlimited sealed letters, videos up to about 20 minutes each, 10% off printed books.
• Family 5-Year ($149 for 5 years): 25 GB of space, up to 50 people, unlimited sealed letters, videos up to about 5 minutes each.
• Founding Families ($129 for 5 years): 25 GB of space, up to 50 people, unlimited sealed letters, videos up to about 5 minutes each.

Memory movies are coming later. We’ll tell you before they launch. Ordering printed books is also coming soon: you can lay out and save a book today and print it yourself as a PDF, but printed copies can’t be ordered or paid for yet.

See them side by side on Pick your family plan.

What happens at a limit

Reaching a limit doesn’t delete anything. (You can still choose to delete things yourself, and we may remove content that breaks our Terms or the law.) When your vault is full, or reaches its people or letter limit, you can keep viewing everything. We simply show an option to upgrade before you add more.

When a plan ends or lapses

This applies when a 5-Year term ends, or a yearly plan isn’t renewed.

• A plan ending doesn’t delete anything. (You can still choose to delete things yourself, and we may remove content that breaks our Terms or the law.)
• The vault becomes read-only. Everyone in it can still look, listen and save individual photos and recordings, and the keeper or a named successor can download the whole vault. No one can add photos, invite new people or write new sealed letters until someone picks a plan.
• Nothing can be removed while a vault is paused, so your memories stay safe: no deleting photos, recordings, letters or people, no removing members, and no deleting the vault. Print orders are paused too. Removing things works again as soon as the vault is renewed. The only exception is a legal or takedown request, which we handle ourselves and keep a record of.
• Sealed letters already written still open and are delivered on their date or event.
• We email the keeper when the plan ends, again after 30 days, and again after 60 days. If we still hear nothing about 14 days later, we send a gentle check-in to the vault’s legacy contact, if one was named. (Email isn’t switched on yet. Until it is, these messages are not sent.)
• Any family member in the vault can take it over and pick a plan. The keeper or the legacy contact confirms. The vault opens up again as soon as a plan is active.

Legacy contacts

A legacy contact is someone the keeper names, in Settings or when making the vault. It gives us a gentle way to check in if a plan ends and we can’t reach the keeper. It’s optional, and it can be someone in the vault or anyone with an email address.

• They do not get into the vault. They can’t see its photos, recordings or letters unless they’re also a member.
• They can see whether the vault’s plan is active or has ended, and they can confirm or decline a family member taking it over.
• A legacy contact is different from a successor. Successors are family members the keeper chooses, ahead of time, to become keeper if the keeper dies or can no longer manage the vault. Naming successors is the keeper’s own instruction to us about who should take over. If no successor is named, an executor or other legal representative can contact us with proof of their authority. See how it works in our Terms (draft).

Linked in-law vaults

When families connect, each vault stays its own. Every new vault starts on Free, and plans are not shared between linked vaults. Each family picks its own.

Complimentary plans

We may give some families a complimentary plan, for example people who helped us get started. These are granted by us, can’t be bought, are never billed, and aren’t listed in our pricing.

Referrals

Coming with paid plans. Each family you invite who joins a paid plan adds +2 months to your plan, up to +12 months in total. It counts once the referred family's paid plan is past its 30-day refund window.

Coming with paid plans. Family bundle: when both linked families are on a paid plan, each side saves 20% (Family $31.20/yr, Premium $63.20/yr).

Prepaid plans and refunds

Family 5-Year and Founding Families are paid once for five years. Founding Families is for the first 500 families only. The Founding Families rate ($129, regular $149) is locked for that 5-year term. It isn’t a lifetime price. Price increases never affect a prepaid term you’ve already bought. Prepaid time stays with the vault, not the person: on a handoff, the plan and its paid-through date carry over to the new keeper unchanged. Family 5-Year and Founding Families plans are paid once and do not renew automatically: when the 5 years end, nothing is charged. It does not renew; you’ll choose whether to buy again at the then-current price; if you don’t, the vault goes read-only.

Refunds, the same for every plan: a full refund within 30 days of a purchase or renewal, no prorated refunds after that, except when we shut down (Terms §13), make a material change you reject (Terms §23), or materially reduce the plan's features. We email reminders 30 and 7 days before a yearly plan renews, and 60, 30 and 7 days before a 5-year plan ends.

DRAFT: not in effect yet, because nothing is being charged. Full wording: Refund & Renewal Policy (draft, pending attorney review).

Downloading everything, and if we ever close

• Today, the keeper or a named successor can download a ZIP of every photo, recording and story in the vault from Book & export, on any plan and even while the vault is read-only. Sealed letters stay sealed until they open.
• If 4everintouch ever has to close, we will aim to give every family at least 90 days’ notice by email, we will keep download available the whole time on every plan, and we aim to deliver unopened sealed letters to their recipients early, with a note that they were opened early because we’re closing (the keeper can opt out for any letter and download it instead). If we choose to shut down, we will refund unused prepaid time, prorated by month. If we close because of insolvency or bankruptcy, refunds depend on what that process allows. This promise is part of our Terms of Service (still a draft, so not yet in effect).

Privacy

Your vault is private: only the people you invite can see it. There are no ads, no public feed, no likes and no comments, and we don’t sell or rent your information. Read the full privacy notice.

Suggestions you send through Suggest an idea are used only to improve the site. We don’t share them or use them for advertising, and we contact you about one only if you tick “OK to contact me”.