4everintouch Terms of Service

Effective: [EFFECTIVE DATE] · Updated: [LAST UPDATED DATE]

These Terms are an agreement between you and [LLC LEGAL NAME] d/b/a 4everintouch, a [STATE] limited liability company ("4everintouch," "we," "us"), at [BUSINESS MAILING ADDRESS: PO box or private mailbox].

By creating an account, joining a vault, or buying a plan or print order, you agree to these Terms. Our Privacy Notice ([PRIVACY URL]) explains how we handle your information. If you don't agree, please don't use the service.

Please read Section 17 (No guarantee against data loss) and Section 19 (Limitation of liability). They limit our responsibility.

Paid plans and book ordering are not switched on yet. Nothing is charged today. Sections 8 to 11 and 14 describe how they will work when they open.

Contents

1. Who can use 4everintouch
2. Your account
3. Vaults and roles
4. Successors, and what happens after a death
5. Your content
6. Sealed envelopes
7. AI features
8. Plans and prices
9. Automatic renewal
10. Cancelling
11. Refunds
12. When a plan ends
13. If we shut down
14. Print orders
15. Rules for using the service
16. Suspension
17. No guarantee against data loss
18. Force majeure
19. Limitation of liability
20. Indemnity
21. Florida law and disputes
22. Privacy (short version)
23. Changes to these Terms
24. General
25. Contact

1. Who can use 4everintouch

• You must be 13 or older to create an account. We ask your age range when you sign up.
• If you're 13 to 17, a parent or guardian must agree to these Terms with you, and you can use the Free plan only.
• Only adults (18+) can buy plans, take over a vault onto a paid plan, or place print orders.
• We don't allow accounts for children under 13, and we don't knowingly collect personal information from them. If we learn that a child under 13 has signed up, we delete the account.
• Parents can add their children's memories. A parent, guardian, or another adult family member who has the parent's permission may add photos, recordings, and stories about a child. By doing so, you confirm you have that right.

2. Your account

• Give accurate information and keep it up to date.
• Keep your password private. Turn on two-step sign-in if you can (Account → Security).
• You're responsible for what happens under your account. If you think someone else has used it, tell us at [SUPPORT EMAIL].
• One person per account. Don't share logins.

3. Vaults and roles

• A vault is a private family space.
• The keeper is the person who creates the vault. The keeper controls invites, roles, settings, sharing, export, and the plan.
• Members (contributors and viewers) can do what the keeper allows.
• A legacy contact is someone the keeper names so we can check in if a plan ends and we can't reach the keeper. They can see whether the plan is active and can confirm or decline a family member taking the vault over. They can't see what's in the vault unless they're also a member. A legacy contact is not a successor (Section 4).
• Connected families see only the family tree and items the keeper chooses to share. They never see sealed envelopes.

4. Successors, and what happens after a death

Successors are the keeper's choice. The keeper can name and rank successors, who must already be vault members. This is the keeper's instruction about who may manage the vault if the keeper dies or can't act. We intend this to work as an "online tool" under Florida Statutes chapter 740 (the Florida Fiduciary Access to Digital Assets Act) and similar state laws.

How a handoff works:

1. Any member reports that the keeper has died or can't act.
2. If a successor or contributor confirms the report, there's a 3-day wait. If the report isn't confirmed, the wait is 30 days.
3. We notify the keeper. If the keeper visits the vault during the wait, the report is cancelled.
4. When the wait ends, the first available successor becomes keeper and the old keeper becomes a viewer.
5. Every step is recorded in the vault's audit log.

Prepaid time stays with the vault, not the person: on a handoff, the plan and its paid-through date carry over to the new keeper unchanged.

Knowingly making a false report breaks these Terms. If a handoff was a mistake, contact us and we'll help restore the keeper.

Executors and other legal representatives. A personal representative (executor), trustee, guardian, or agent under a power of attorney can write to [LEGAL EMAIL] or [BUSINESS MAILING ADDRESS: PO box or private mailbox] with:

• a written request
• the death certificate, if applicable
• proof of authority, such as letters of administration, a court order, a trust document, or a power of attorney
• enough information for us to identify the account and vault

We'll respond within [NUMBER] days. If the keeper named successors, we generally follow that choice, as the law allows. We may require a court order before sharing letters or sealed envelopes.

Sealed envelopes stay sealed through any handoff.

5. Your content

• You own your content. That includes photos, videos, recordings, letters, and stories.
• What you let us do with it. You give us a non-exclusive, worldwide, royalty-free license to store, copy, process, transcribe (if you ask for a transcript), display, and send your content. We use it only to run and protect the service for you and the people you share with, and to fill print orders you place. The license ends when the content is deleted, except for orders already placed.
• We don't sell your content, use it for ads, or use it to train AI. [CONFIRM WITH VENDOR TERMS: Vercel AI Gateway, NVIDIA, Reflection, OpenAI]
• You confirm you have the rights and permissions needed for what you upload.
• Copyright complaints: send them to [DMCA AGENT NAME, ADDRESS, EMAIL]. [Register a DMCA agent with the U.S. Copyright Office.]

6. Sealed envelopes

• Until its open date or event, a sealed envelope is hidden in the app from everyone, including the person who wrote it.
• Once a letter is sealed, it can't be rewritten. The open date can only move later, and an opened envelope can't be sealed again.
• Sealing is not end-to-end encryption. Sealed contents are stored on our servers. A small number of authorized staff could technically reach them. We don't read them unless the law requires it or we need to for security, and any access is logged.
• We try to deliver envelopes on time but can't guarantee the exact moment. Envelopes tied to an event open when the keeper marks that the event has happened.
• Exports include the outside of each unopened envelope (who it's for and when it opens) but not the letter inside.

7. AI features

• The in-app helper answers questions about using 4everintouch. Your question is sent, together with our How-it-works guide, through Vercel AI Gateway to NVIDIA's Nemotron model, or Reflection's Beam model as a backup. The helper does not see your vault's content. We don't save helper questions or answers. To limit misuse we keep a scrambled (hashed) form of your internet address for about 10 minutes.
• Transcripts (optional, only when someone asks for one and the feature is switched on) send that recording to OpenAI (its Whisper speech-to-text model) to turn speech into text.
• AI answers and transcripts can be wrong. Don't rely on them for legal, medical, or financial advice.
• Sample vaults use made-up people and AI-generated media, and they're labeled that way.

8. Plans and prices

Prices are in U.S. dollars, plus any tax.

• Free: $0. 2 GB, up to 10 people, 1 sealed letter, no video.
• Family: $39 a year. 25 GB, up to 50 people, unlimited sealed letters, videos up to about 5 minutes. Renews automatically.
• Premium: $79 a year. 100 GB, up to 200 people, unlimited sealed letters, videos up to about 20 minutes, 10% off printed books. Renews automatically.
• Family 5-Year: $149, paid upfront, for 5 years. Same as Family.
• Founding Families: $129, paid upfront, for 5 years, for the first 500 families (we stop selling it once 500 vaults have claimed it). The price is locked for that 5-year term; it isn't a lifetime price.

Family 5-Year and Founding Families plans are paid once and do not renew automatically: when the 5 years end, nothing is charged. It does not renew; you'll choose whether to buy again at the then-current price; if you don't, the vault goes read-only.

Full refund within 30 days. After that, prepaid time is non-refundable except as described in our Terms.

Memory movies. Memory movies are coming later. We'll tell you before they launch.

Referrals (coming with paid plans). Each family you refer who joins a paid plan adds 2 months to your plan, up to 12 months in total. It counts once the referred family's paid plan is past its 30-day refund window. Referral months have no cash value and can't be refunded. We may change the referral program for future referrals; months you've already earned stay.

Price changes. We email you at least 30 days before a new price applies to your renewal. You can cancel before then. Prepaid 5-year terms don't change during the term: price increases never affect a prepaid term you've already bought.

Family bundle (coming with paid plans). When two linked families are both on a paid plan, each saves 20% on its plan: Family $31.20 a year, Premium $63.20 a year.

Complimentary plans. We may give some families a complimentary plan, for example people who helped us get started. These are granted by us, can't be bought, are never billed, and can end only as their own written terms say.

Payments will be handled by Stripe. We never see or store your full card number.

9. Automatic renewal

Family and Premium yearly plans renew automatically every year at the current price until you cancel.

Before you pay, we show you:

Your [Family/Premium] plan renews automatically every year at $[39/79] (plus tax) on [DATE] until you cancel. Cancel anytime online in Account → Billing.

and ask you to tick an unchecked box:

☐ I agree that my plan will renew automatically every year at $[39/79] plus tax until I cancel, and I agree to the Terms of Service.

After that:

• Right after you buy, we email a confirmation with the price, the renewal date, how to cancel, and the refund window.
• 30 days and again 7 days before each renewal, we email a reminder with the date, the amount, and a one-click cancel link.
• After each renewal, we email a receipt.
• If a payment fails, we retry for up to [NUMBER] days and email the keeper. If it still fails, the plan ends (Section 12).

[BUILD THIS before paid plans open: the checkout disclosure and checkbox, Account → Billing → Cancel plan, and the confirmation and receipt emails. The reminder emails are built and stay switched off until billing opens.]

These steps are meant to follow the federal Restore Online Shoppers' Confidence Act (15 U.S.C. ch. 110) and California's Automatic Renewal Law (Cal. Bus. & Prof. Code §17600 and following).

10. Cancelling

• Cancel online anytime: Account → Billing → Cancel plan. It takes one confirmation screen, with no call or email needed. You can also email [SUPPORT EMAIL].
• We may show one optional offer, but it never blocks you from cancelling.
• You'll get a confirmation on screen and by email.
• Your plan stays active until the end of the period you paid for. After that, the vault becomes read-only (Section 12).

11. Refunds

• Every plan (yearly, 5-year and Founding): full refund if you cancel within 30 days of the purchase or of any renewal charge. No prorated refunds after that, except when we shut down (Section 13), make a material change you reject (Section 23), or materially reduce the plan's features.
• Print orders: see Section 14.
• Referral months: no cash value.
• Refunds go back to the card you paid with, usually within 5–10 business days.
• Nothing here limits refund rights you have under the law. See also our Refund & Renewal Policy.

12. When a plan ends

• Our policy: we don't delete a vault because a paid plan ended. The vault becomes read-only:
  • Everyone can still view and save items.
  • The keeper or a successor can download the whole vault.
  • Sealed letters that are already written still deliver.
  • Adding, inviting, deleting, and print orders are paused until someone picks a plan.
• When a 5-year term ends, nothing is charged. It does not renew; you'll choose whether to buy again at the then-current price; if you don't, the vault goes read-only. We email the keeper 60, 30 and 7 days before it ends.
• After a lapse, we email the keeper when the plan ends and again after 30 and 60 days. If we still hear nothing about 14 days later, we check in with the legacy contact, if one was named.
• Any family member in the vault can take it over and pick a plan; the keeper or the legacy contact confirms.
• We may still remove content when the law requires it or to enforce these Terms.
• This is a promise about our own choices: a lapsed or ended paid plan isn't a reason we delete your things. It isn't a guarantee against the events in Section 17, which is why we ask you to keep your own copy.

13. If we shut down

If we decide to stop offering 4everintouch, we will:

• aim to give every keeper at least 90 days' notice by email and on the site
• keep export available during that time on every plan, including read-only vaults
• During the notice period, we aim to deliver every unopened sealed letter to its recipient early, with a clear note that it was opened early because 4everintouch is closing. The keeper can opt out for any letter and download it instead. [BUILD THIS]

Refunds. If we choose to shut down, we will refund unused prepaid time, prorated by month. If we close because of insolvency or bankruptcy, refunds depend on what that process allows.

Keeping export available is a firm commitment when we choose to shut down. If a shutdown is forced on us (for example by a court order, insolvency, or an event in Section 18), we'll give as much notice and export time as we reasonably can.

14. Print orders

• Book ordering is coming soon and isn't available yet. Today you can lay out and save a book, and print it yourself as a PDF.
• When ordering opens, books are printed and shipped by Lulu, to U.S. addresses only.
• You see the price, shipping, tax, any discount (Premium gets 10% off), and estimated times before you pay. Times are estimates, not guarantees.
• Check your preview. We print what you approve.
• Damaged, defective, misprinted, or lost? Email [SUPPORT EMAIL] within 30 days of delivery (or of the expected delivery date, if it never arrives), with photos if you can. We'll reprint the book or refund you.
• You can change or cancel an order until printing starts. After that, books are custom-made, so we can't take returns because you changed your mind.
• If we can't ship within the time stated at checkout (or within 30 days of your order if no time is stated), we'll tell you before that time runs out and let you choose: wait for a new ship date, or cancel for a full refund. This follows the FTC Mail, Internet, or Telephone Order Rule (16 C.F.R. §435.2).
• See our Print Policy for details.

15. Rules for using the service

Don't:

• break the law, or upload content you don't have the rights to
• harass, exploit, or sexualize anyone, especially minors (we report child sexual abuse material to the authorities as the law requires)
• try to get into vaults or envelopes you're not allowed to see
• scrape, probe, or overload the service, or get around its limits or security
• resell the service

16. Suspension

We may suspend or close accounts for serious or repeated violations, with notice where that's reasonable. Where we can, we'll let the keeper export the vault first. You can stop using the service, and ask us to delete your account at [PRIVACY EMAIL], at any time. [BUILD THIS: a Delete account button]

17. No guarantee against data loss

Some states don't allow certain warranty disclaimers, so parts of this section may not apply to you.

18. Force majeure

We aren't responsible for any delay or failure, including loss of or lack of access to content, caused by events beyond our reasonable control. These include the events listed in Section 17, labor disputes, and failures of utilities or of the internet. When such an event happens, we'll make reasonable efforts to limit its effects and, where we can, to restore service or give you a chance to export.

19. Limitation of liability

20. Indemnity

If someone else makes a claim against us because of content you uploaded without the right to, or because you knowingly broke these Terms, you agree to cover our reasonable costs of that claim, as the law allows. This doesn't apply to claims caused by our own fault.

21. Florida law and disputes

• Law: Florida law and applicable federal law govern these Terms, without regard to conflict-of-law rules.
• Talk to us first. Before filing a claim (other than in small claims court), email [SUPPORT EMAIL] or write to [BUSINESS MAILING ADDRESS: PO box or private mailbox] describing the problem and what you'd like us to do. Both sides will try in good faith to resolve it within 30 days.
• Where disputes go: any lawsuit must be brought in the Florida state courts in Walton County (the Walton County Court or the Circuit Court for Walton County, First Judicial Circuit) or in the U.S. District Court for the Northern District of Florida. You and we agree to the jurisdiction of those courts.
• No arbitration. Disputes go to court, not arbitration.
• Small claims: either side may instead bring an eligible claim in small claims court in the county where you live.
• Your consumer rights: nothing in these Terms takes away rights you have under the consumer protection laws of the state where you live that can't be waived by contract.

22. Privacy (short version)

The full Privacy Notice is at [PRIVACY URL]. In short:

• Children: accounts are 13+ only. Parents can add their children's memories, and we use them only to run the vault. A parent can ask us to review or delete a child's information at [PRIVACY EMAIL].
• Who helps us: Supabase (database and storage), Vercel (hosting, and Vercel AI Gateway for the helper), NVIDIA and Reflection (the helper's AI models), OpenAI (transcripts, if on), Resend (email, if on), Twilio (phone and text, if on), and, once they open, Stripe (payments) and Lulu (printing and shipping).
• Deletion: a paid plan ending doesn't delete anything. Otherwise, things are deleted only when you delete them, and they're removed from the service right away. We don't currently keep automatic backups; please keep your own copies using Download while you have access.
• Sealed envelopes aren't end-to-end encrypted (Section 6).
• We don't sell your information.

23. Changes to these Terms

For important changes, we'll email you and post a notice at least 30 days before they take effect. Changes don't apply to the past. Price changes follow Section 8. If you don't agree with a change, you can cancel; on a prepaid plan, we'll refund full unused months.

24. General

• These Terms (with the Privacy Notice, Refund & Renewal Policy, and Print Policy) are the whole agreement between you and us.
• If any part is unenforceable, the rest still applies.
• If we don't enforce a right, that doesn't mean we've given it up.
• You can't transfer these Terms. We may transfer them in a merger or sale, with notice to you. If we do, we'll ask the buyer to honor Sections 12 and 13.

25. Contact

[LLC LEGAL NAME] d/b/a 4everintouch [BUSINESS MAILING ADDRESS: PO box or private mailbox] [SUPPORT EMAIL]