Privacy, in plain words

Your family’s things are yours.

4EverInTouch is run by 4EverInTouch LLC, [BUSINESS MAILING ADDRESS: PO box or private mailbox].

Who can see what

• Only people the keeper invites can see a vault. There is no public profile, no feed, and no search engine listing.
• Invited family may look and listen. Those allowed to add can add, but cannot change or remove what others left.
• How sealed envelopes stay sealed. Until its open date or event, a sealed envelope’s contents are hidden by our app and database rules from everyone in the vault, including the person who wrote it. Sealed envelopes are stored securely on our servers, but they are not end-to-end encrypted. That means a small number of authorized 4everintouch staff with system access could technically reach them. We do not read them, except when the law requires it or to keep the service secure, and any such access is logged.
• A memorial page is public only if the keeper makes it so, and shows only the memories the keeper picks.

Children under 13

4everintouch is for families, but accounts are for people 13 and older. We do not knowingly let children under 13 sign up, and we ask everyone their age range at signup.

Vaults may contain photos, videos, voice recordings, and stories about children, added by parents, guardians, or other adult family members. When an adult adds a child’s photo or voice, they confirm they are the child’s parent or guardian or have that person’s permission. We use this information only to run the vault for the family. We do not sell it, show ads, or use it to build profiles.

If you believe a child under 13 has created an account or sent us personal information directly, email [PRIVACY EMAIL]. We will delete the account and that information. A parent or guardian can ask us at any time to review or delete their child’s information, or to stop further collection, by writing to [PRIVACY EMAIL] or [BUSINESS MAILING ADDRESS: PO box or private mailbox].

[ATTORNEY TO CONFIRM whether any feature, such as invites to a teen’s own email, prompts, or voice notes recorded by a child, counts as collecting personal information “from” a child under the COPPA Rule (16 C.F.R. Part 312)]

What we keep

• Your name, email address, and password (stored scrambled, never readable), and the age range and Terms agreement you gave at sign-up.
• The photographs, films, recordings, and letters you add, stored privately. Files are only shown through private links that expire, usually within an hour (a book file sent to our printer gets a 7-day link).
• Suggestions you send through “Suggest an idea”. We use them only to improve the site, never for advertising, and contact you about one only if you tick “OK to contact me”.
• A record of important changes in each vault (invitations, who is keeper, envelopes opening), visible to the keeper and successors.

What we never do

• We do not sell or rent your information, and we do not show advertising.
• We do not use your family’s memories to train computer programs.

Services that help run the site

• Supabase stores accounts, the database, and files.
• Vercel runs the website.
• Email isn’t set up yet, so we don’t send emails today. When it is, an email provider will receive your name and email address to send invitations, opened-letter notices, and reminders, and we’ll list it here.
• Phone call-in and text messages aren’t switched on yet. If they are, the phone provider will be listed here first.
• OpenAI (its Whisper model) turns a recording into written words only when someone asks for a transcript. The recording is sent to OpenAI for that purpose.
• Stripe will process payments once paid plans open (not switched on yet). Stripe receives your name, email, billing address, and card details; we never see or store your full card number. Stripe’s privacy policy: [STRIPE PRIVACY URL].
• Lulu will print and ship books you order once book ordering opens (not switched on yet). Lulu receives the book file you approve (which includes the photos and words in it), the recipient’s name, shipping address, and, if needed, a phone number for delivery. Lulu’s privacy policy: [LULU PRIVACY URL].
• Our AI helper answers questions about using 4everintouch. Your question is sent through Vercel AI Gateway to NVIDIA’s Nemotron model (or Reflection’s Beam model as a backup) to write an answer from our How-it-works guide. The helper does not see your vault’s photos, letters, or sealed envelopes. Don’t type sensitive personal information into the helper. We do not save helper questions or answers; to prevent abuse we keep only a scrambled (hashed) form of your internet address (deleted after about 10 minutes), to limit how often the helper can be used. Those providers handle your question under their own terms; we don’t send them your name or email address.

We share your information beyond these providers only when the law requires it (for example, a valid subpoena or court order), when needed to protect someone’s safety or prevent fraud or abuse, or if the company is sold or reorganized, in which case this policy continues to apply and we will notify you.

Taking everything with you

The keeper, or a named successor, can download the whole vault at any time as one file: every photograph, film, and recording, and every letter and transcript. Unopened sealed letters stay sealed.

Deleting things

A paid plan ending doesn’t delete anything (see Our Promise). If a free trial ends without a paid plan, the vault becomes read-only for 30 days, and we may delete it after that, only after emailing you at least 30 days’ notice. Otherwise, deletion happens only when the keeper chooses it:

• The keeper can delete individual items, or the whole vault.
• Anyone can ask us to delete their account by emailing [PRIVACY EMAIL]. Deleting your account removes your profile and sign-in. Things you added to a family vault stay in that vault unless you or the keeper delete them, because they are part of the family’s shared record.
• When something is deleted, it’s removed from the live service right away. We don’t currently keep automatic backups; please keep your own copies using Download.
• If you use the AI voice feature, our voice provider may keep limited copies for a short time after we delete them, as described in its own privacy policy.
• We may keep limited records longer when the law requires it or to resolve disputes, for example payment records, the audit log of keeper changes, and logs of admin actions.

Your choices and contact

To ask about, correct, export, or delete your information, email [PRIVACY EMAIL] or write to 4EverInTouch LLC, [BUSINESS MAILING ADDRESS: PO box or private mailbox]. We will respond within [NUMBER] days.

You can ask privacy@4everintouch.com for a copy of your personal information, and we’ll respond as the law requires.

[ATTORNEY TO CONFIRM whether state privacy laws (e.g., California) apply based on revenue/user thresholds]